Returns & Exchanges

If for any reason you are not satisfied with your purchase, you have 30 days to return the undamaged merchandise. Please email us before returning the merchandise stating the reason for the return. You will be given a return authorization number. It must be sent back in its original package.

Upon receipt of your returned merchandise your refund will be processed within 2 to 3 days. If there are signs of wear, the jewelry will be inspected by one of our jewelers for damage including resizing or altering in which case it will not be accepted for return.

Returns must be shipped to:

Levy's Fine Jewelry
Attn.: Customer Relations
2116 2nd Avenue North
Birmingham, AL 35203
Authorization Number
**Please note that return shipping should be made by a trackable method such as FedEx, UPS or USPS

Shipping

We typically use either FedEx or USPS to handle shipping, but other carriers can be arranged, per customer’s request.

We take great care in packaging items to ensure that the piece is not damaged during the process of being shipped and that your piece arrives safe and secure.

We can provide tracking information for all packages shipped out by our team. All packages are sent overnight, require a signature upon receipt, and are insured under our insurance until received. If you are unable to sign for your package, a note should be left at your door by the carrier, and your package can be picked up at a nearby post office or FedEx facility. We can also ship directly to a FedEx facility if you prefer to pick it up. Shipping is available to any home or office.

For any questions or returns please contact us:

2116 2nd Avenue North
Birmingham, AL 35203
Tel: (205) 251-3381
Fax: (205) 251-7860
Email: info@levysfinejewelry.com